Privacy Policy
Last updated: 20th Aug 2025
At House Victoria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with us.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
House Victoria is a UK-based party shop offering high-quality disposable party supplies and designs. We are the “data controller” responsible for deciding how your personal information is used.
If you have any questions, you can contact us at:
📧 info@housevictoria.co.uk
📍 Unit 2, Maple Grove Business Center, Lawrence Road, Hounslow, Middlesex, TW4 6DR
2. What Information We Collect
We may collect the following types of personal data:
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Identity & Contact Information: Name, email address, billing/shipping address, phone number.
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Order & Payment Information: Payment details (processed securely by third-party providers, we do not store full card details).
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Website Usage Data: IP address, browser type, pages visited, time spent on site.
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Marketing Preferences: Your consent for receiving newsletters, promotions, or offers.
3. How We Use Your Information
We use your personal data to:
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Process and deliver your orders.
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Provide customer service and support.
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Communicate with you about your order, delivery, or returns.
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Send marketing communications (only if you have opted in).
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Improve our website through analytics and cookies.
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Comply with legal or tax obligations.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
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Contract: To fulfil your order.
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Consent: When you subscribe to newsletters or marketing.
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Legitimate Interests: For fraud prevention, business analysis, and improving services.
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Legal Obligation: To keep records for tax and accounting purposes.
5. Sharing Your Information
We will never sell your personal data. We may share limited information with:
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Payment processors (e.g., PayPal) to handle secure payments.
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Delivery partners (e.g., Royal Mail, couriers) to ship your order.
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Service providers (e.g., email marketing, website hosting, analytics tools) who act on our behalf.
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Legal authorities if required by law.
6. International Transfers
If our service providers process your data outside the UK/EEA, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your information.
7. Data Retention
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Order records: kept for 6 years for tax and legal purposes.
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Marketing data: kept until you unsubscribe or withdraw consent.
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General enquiries: kept no longer than 12 months.
8. Your Rights
You have the following rights under UK GDPR:
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Access: Request a copy of the personal data we hold about you.
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Correction: Ask us to correct inaccurate or incomplete data.
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Erasure: Request we delete your data (subject to legal requirements).
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Restriction: Limit how we use your data.
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Portability: Request we transfer your data to another provider.
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Objection: Stop us using your data for marketing or legitimate interests.
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Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise your rights, please contact us at info@housevictoria.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Cookies
Our website uses cookies to:
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Remember your shopping basket.
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Analyse site performance (via Google Analytics or similar).
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Improve your browsing experience.
You can manage or disable cookies in your browser settings, though some features may not work properly. See our Cookie Policy for more details.
10. Security
We take reasonable measures to protect your personal data against loss, misuse, or unauthorised access. All payments are processed securely using encryption.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.